Cleaning generally sits under household tasks in the Core Supports budget, and which cleaner you can choose depends entirely on how your plan is managed — not on what the cleaner offers.
Our position on registration, stated plainly
3 Piglets Cleaning is not an NDIS registered provider. That means self-managed and plan-managed participants can choose us freely, and agency-managed (NDIA-managed) participants cannot. If you are unsure how your plan is managed, your plan manager or support coordinator can confirm it in a minute.
Where cleaning sits in a plan
Household tasks normally fall under Assistance with Daily Life within Core Supports. Core Supports are the most flexible part of a plan, which is why cleaning is one of the more straightforward supports to arrange. What your specific plan includes is between you, your planner and your plan manager — a cleaning business cannot tell you what your plan covers, and you should be wary of one that claims it can.
Plan management decides who you can hire
| Plan type | Can you use a non-registered cleaner? | Why |
|---|---|---|
| Self-managed | Yes | You choose any provider and manage the payments yourself |
| Plan-managed | Yes | Your plan manager pays providers on your behalf, registered or not |
| Agency-managed (NDIA-managed) | No | The NDIA only pays NDIS-registered providers |
This is the single most important thing to establish before you start ringing around. It saves everybody's time.
What household task support usually covers
| Area | Usually included | Usually on request |
|---|---|---|
| Kitchen | Benches, sink, stovetop, splashback, cupboard fronts, floor | Inside oven, inside fridge, rangehood filter |
| Bathroom and toilet | Shower, screen, basin, toilet, mirror, floor, bin | Grout detail, exhaust fan cover |
| Bedrooms | Dusting, vacuuming, mopping, bed made or linen changed | Under-bed vacuum, wardrobe reorganise |
| Living areas | Dusting, vacuuming, mopping, tidying visible surfaces | Skirting boards, blinds, ceiling fans |
| Laundry | Bench, sink, floor, machine exteriors | Behind and under the machines |
| Whole of home | Bins emptied and relined, doors and switches wiped | Window tracks, flyscreens, internal glass |
What to expect from a provider
- A written task list agreed before the first visit
- The same person each visit wherever possible
- Workers holding NDIS Worker Screening Clearance
- A record of tasks completed at each visit for your plan manager
- A fixed day and time rather than a wide arrival window
- Willingness to adjust products around sensitivities
Questions worth asking before you commit
- Are you registered, and does that matter for my plan type?
- Will I get the same person, and what happens when they are away?
- What do you send my plan manager, and how often?
- Can you work fragrance-free?
- How much notice do you need to change a visit?
- What happens if I am unwell on the day?
Our position on registration, stated plainly
3 Piglets Cleaning is not an NDIS registered provider. That means self-managed and plan-managed participants can choose us freely, and agency-managed (NDIA-managed) participants cannot. If you are unsure how your plan is managed, your plan manager or support coordinator can confirm it in a minute.
We provide NDIS cleaning support across Melbourne's eastern suburbs. If you would like to talk through what would work for you, get in touch.
Frequently asked questions
Does NDIS cover house cleaning?
Household tasks are a common Core Supports inclusion, but what your particular plan funds is a question for your planner or plan manager. We are a cleaning business and cannot advise on plan content.
Can I use a cleaner who is not NDIS registered?
If your plan is self-managed or plan-managed, yes. If it is agency-managed (NDIA-managed), you need a registered provider.
What paperwork will I need?
Usually an agreed task list up front and a record of the tasks completed at each visit. Your plan manager will tell you if they need anything beyond that.
3 Piglets Cleaning
We are a Croydon-based cleaning company serving Melbourne's eastern and south-eastern suburbs. Our technicians are police-checked and fully insured, and those working with NDIS participants and older clients hold NDIS Worker Screening Clearances. More about us.
