Cleaning in someone's home while they are in it is a different job to cleaning an empty house. These ten rules are what our technicians work to, and most of them are about respect rather than technique.
Our position on registration, stated plainly
3 Piglets Cleaning is not an NDIS registered provider. That means self-managed and plan-managed participants can choose us freely, and agency-managed (NDIA-managed) participants cannot. If you are unsure how your plan is managed, your plan manager or support coordinator can confirm it in a minute.
The ten
| Rule | Why |
|---|---|
| Arrive at the agreed time | The participant has planned the day around it |
| Announce yourself properly at the door | Nobody should be surprised by someone entering their home |
| Follow the written task list | The participant set it; it is not ours to reinterpret |
| Ask before moving anything | Placement is often deliberate and access-related |
| Keep walkways clear while working | Cords and buckets are hazards we brought in ourselves |
| Work around the participant, not through them | It is their home and their day |
| Leave floors dry | The single most avoidable hazard a cleaner can create |
| Put everything back exactly | An improved arrangement is not an improvement |
| Record what was done | So the plan manager has what they need and nothing is disputed |
| Say goodbye before leaving | Nobody should have to work out whether you have gone |
Working around someone who is home
Most of our NDIS visits happen with the participant there. That shapes the practical detail more than anything else.
- Vacuuming done in one block rather than spread through the visit
- Starting at the far end if the participant is resting
- Stopping and clearing out if the bathroom is needed
- Conversation if it is wanted, quiet if it is not
- No comment on the state of the house, ever
- Checking before opening blinds, windows or doors
The scope belongs to the participant
If something is not on the list, it does not get done — even if it looks like it obviously needs doing. The right response is to mention it and ask whether it should be added, not to decide unilaterally that it should.
Why this rule is absolute
Being helpful without asking is how a cleaner ends up throwing out something that mattered, or reorganising a cupboard that was arranged for a reason. Mention it, ask, then do it.
When something is not right
If a technician notices something concerning — a hazard, a change in circumstances, anything that seems off — it goes to the agreed contact. We do not assess it, act on it or advise about it. That is not a cleaner's role, and pretending otherwise helps nobody.
We provide NDIS cleaning support across Melbourne's eastern suburbs. If you would like to talk through what would work for you, get in touch.
Frequently asked questions
What if I want something extra done on the day?
Ask and we will do it if there is time. If it is a regular thing, we will add it to the task list so it is not a favour every fortnight.
Can I ask the cleaner not to speak to me?
Of course, and it is noted on your file so you do not have to say it twice.
What if I need to cancel at short notice?
Tell us as early as you can and we will rebook. Health changes at short notice; we know that.
3 Piglets Cleaning
We are a Croydon-based cleaning company serving Melbourne's eastern and south-eastern suburbs. Our technicians are police-checked and fully insured, and those working with NDIS participants and older clients hold NDIS Worker Screening Clearances. More about us.
